Questions & Answers

Bicycles are serviced regularly and will be inspected before delivery. We will adjust the seat height and suspension parameters according to size and weight that has been provided with booking.

Bicycles are fitted with bottle cages and pump holders and will have one spare inner tube, pump and tools required for the change in case of flat tire. We expect the client to be able to perform this basic repair themselves. Some of our bicycles are set up tubeless but please get in touch if you have any specific preferences.

Please store your rental bike in your hotel room or apartment overnight and never leave it unattended even when locked whilst out on a ride.

We supply a selection of pedals to choose from SPD,SPD-SL, LOOK, Platform or casual.

We also rent out helmets, Spanish law declares that you need to wear a helmet when riding your bike on open roads and outside the urban area.

If you plan on riding in the dark or through tunnel bike lights front and rear are required by law.

RATES Helmets 5€/ week Lights 5€/ week

Every bicycle is crafted for a particular set of usage conditions, with its frame and components tailored to withstand the anticipated stresses within that context. Consequently, it is crucial to consider the specific conditions in which you intend to ride before renting a bicycle, ensuring that you choose a model that aligns with your planned riding environment. Check the recommended categories in T&C

We do not have a physical shop but we offer a delivery service for the northern part of the island.

The deliveries and collections happen between 8-9 am and 8-9 pm. These times can be changed pending the approval from management.

Cost depends on where you are staying exactly. If you are unsure if your accommodation is in our delivery area, you can either send us an email on info@faneroque.es or fill in the booking form on our website and we will get back in touch with you.

Delivery and collection locations must be confirmed up to 21 days before rental start date. Renters are responsible for ensuring bikes are ready for collection at the designated collection location at 8:00pm or no later than 8:00am the day after their rental end date.

Changes to your collection location less than 21 days before the rental start date and/or during your rental will incur a fee of €100 per bike.

Delivery and collection service is subject to approval by management at delivery and collection location. All delivery and collection locations should have a staffed reception and local contact phone number.

Renters are responsible for ensuring that management at their accommodation is agreeable to accepting bike delivery and providing safe storage for bikes pending the renters arrival. Similarly, renters are responsible for ensuring that management at the designated collection address are agreeable to safely storing bikes and handing them over to our courier service.

For one or two days please get in touch via email info@faneroque.es and we will be able to confirm availability.

Upon confirmation, a deposit of €50 per bike and / or €100 per Ebike is requested together with a copy of your passport to secure your reservation.

This deposit is applied to your invoice and the remaining balance is payable up to 30 days before your start date or your reservation is subject to cancellation. The deposit is returned at the end of your rental period, after we have checked the bike for damages.

The standard rental fee does not include insurance coverage.

You have the option to purchase damage cover, which offsets any bike damage exceeding a deductible. Please note that theft, vandalism, and third-party claims are not covered.

If any damage occurs that is not covered by insurance, you are responsible for bearing the associated costs. It's important to promptly report any damage and arrange for swift repairs.

Any costs resulting from a crash, misuse, or vandalism must be paid immediately by the person renting the bike. Always ensure the bike is securely locked to prevent potential issues.

Please be aware that damage costs cannot be taken from the rental deposit if you choose to continue renting the bike.

Both parties agree to the jurisdiction of local courts and arbitrators as dictated by the laws of the town where the rental contract was issued.

The insurance will cover bicycle damage up to €100, and the maximum amount to be paid by the customer will not exceed €500.

In the case of damages resulting from improper use and/or accidents, clients with active insurance coverage will be responsible for paying 30% of the repair or replacement costs

Bike rentals ending before the end date are not eligible for refund.Any applicable refunds will be issued upon return of all rented equipment.

Cancellation requests must be received in writing.

21 days or more prior to your start date you have 3 options: Switch to another date with no fees Keep your balance on file for any future trip with no expiration* Cancel your trip and receive a refund ** *subject to availability **All refunds are subject to a service fee of 15% of the total amount paid

20 days -13 days before your start date you have 3 options: Switch another date for your trip with no fees Keep your balance on file for any future trip with no expiration* Cancel your booking and receive a 50% refund** *subject to availability **All refunds are subject to a service fee of 15% of the total amount paid.

There are no refunds or credits for cancellations made 12 days or less before the start date.

An additional day’s rental fee will be charged for each day the customer keeps equipment after the return date specified on this contract. Rates for additional days: €25 per day, per bike for non-electric road bikes €35 per day, per bike for non-electric mountain bikes €40 per day, per bike for Ebike hardtail €50 per day, per bike for Ebike full suspension

We do not organise tours ourselves at the moment but we can provide GPS coordinates for self-guided cycling tours.

Taking the bicycle to different islands requires approval from the management.

Yes, certain restrictions apply. Not the entire island is available for bicycles, and there are restrictions on walking paths, national park areas, and some city areas. More detailed information will be provided on the day of collection. Additionally, you can find information on government restrictions on the following website: https://cabildo.grancanaria.com/es/bicicletas-en-enp#:~:text=EL%20USO%20DE%20BICICLETAS%20DENTRO%20DE%20ESPACIO%20NATURAL%20PROTEGIDO&text=En%20gran%20parte%20de%20las,permitida%2C%20cuando%20no%20autorizable*.

We do not offer the hotel and bicycle package at this moment.

Yes, bicycles are permitted on the buses but it is dependent on the conditions and driver.

We can provide instructions and some coordinates for self guided tours.

We do not offer a shuttle service at this moment.

We do not supply bicycles fitted with child seats at this moment.

In case of severe failure of the bicycle you can contact us to be retrieved by us or arranged courier.